Privacy Commitment
Luma Love is committed to protecting the privacy, confidentiality, accuracy, and security of all personal and personal health information collected from clients. Personal information is handled in accordance with applicable Canadian privacy legislation, professional standards, and the requirements of the Reflexology Association of Canada (RAC).
Information We Collect
We may collect information including:
Name, address, telephone number, and email address
Emergency contact information
Health history and medical information relevant to reflexology services
Appointment and treatment records
Any other information voluntarily provided by clients
Purpose of Collection
Personal information is collected for the following purposes:
Providing reflexology services and developing treatment plans
Maintaining accurate client records
Scheduling and managing appointments
Communicating regarding appointments and services
Meeting legal, regulatory, insurance, and professional obligations
Consent
By providing personal information and receiving services, clients consent to the collection, use, and disclosure of their information for the purposes outlined in this policy.
Additional consent will be obtained before information is shared with another healthcare provider, family member, insurance provider, or other third party, unless disclosure is required or authorized by law.
Confidentiality
All client information is kept confidential. Information will not be disclosed without the client's consent except where required or permitted by law.
Professional consultation may occur when necessary to support client care. In such cases, identifying information will be limited whenever possible.
Electronic Records and ClinicSense
Luma Love uses ClinicSense to manage client records, appointment scheduling, intake forms, and related administrative functions.
Information stored through ClinicSense is protected through security measures designed to safeguard personal information from unauthorized access, use, disclosure, alteration, or loss.
Data Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information, including:
Password-protected electronic systems
Secure storage of records
Restricted access to client information
Secure disposal of records when appropriate
While every reasonable effort is made to protect information, no electronic transmission or storage method can be guaranteed to be completely secure.
Retention of Records
Client records are retained for the period required by applicable laws, regulations, insurance requirements, and professional standards. Once the retention period has expired, records will be securely destroyed or permanently deleted.
Access and Correction
Clients may request access to their personal information and may request corrections to inaccurate or incomplete information, subject to legal and professional requirements.
Requests should be submitted using the contact information below.
Business Closure or Transfer
If Luma Love closes, retires, or transfers ownership of the practice, reasonable steps will be taken to protect client confidentiality.
Clients will be informed of any transfer of records and will be provided with options consistent with applicable privacy laws and professional requirements.
Website Information
This website may collect limited technical information, such as browser type, device information, and website usage statistics, for website administration and improvement purposes.
Contact Information
Questions, concerns, or requests regarding privacy practices may be directed to Luma Love here.
This Privacy Policy may be updated from time to time. The most current version will always be available on this website.
Privacy Policy
Privacy Policy
Privacy Commitment
Luma Love is committed to protecting the privacy, confidentiality, accuracy, and security of all personal and personal health information collected from clients. Personal information is handled in accordance with applicable Canadian privacy legislation, professional standards, and the requirements of the Reflexology Association of Canada (RAC).
Information We Collect
We may collect information including:
Name, address, telephone number, and email address
Emergency contact information
Health history and medical information relevant to reflexology services
Appointment and treatment records
Any other information voluntarily provided by clients
Purpose of Collection
Personal information is collected for the following purposes:
Providing reflexology services and developing treatment plans
Maintaining accurate client records
Scheduling and managing appointments
Communicating regarding appointments and services
Meeting legal, regulatory, insurance, and professional obligations
Consent
By providing personal information and receiving services, clients consent to the collection, use, and disclosure of their information for the purposes outlined in this policy.
Additional consent will be obtained before information is shared with another healthcare provider, family member, insurance provider, or other third party, unless disclosure is required or authorized by law.
Confidentiality
All client information is kept confidential. Information will not be disclosed without the client's consent except where required or permitted by law.
Professional consultation may occur when necessary to support client care. In such cases, identifying information will be limited whenever possible.
Electronic Records and ClinicSense
Luma Love uses ClinicSense to manage client records, appointment scheduling, intake forms, and related administrative functions.
Information stored through ClinicSense is protected through security measures designed to safeguard personal information from unauthorized access, use, disclosure, alteration, or loss.
Data Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information, including:
Password-protected electronic systems
Secure storage of records
Restricted access to client information
Secure disposal of records when appropriate
While every reasonable effort is made to protect information, no electronic transmission or storage method can be guaranteed to be completely secure.
Retention of Records
Client records are retained for the period required by applicable laws, regulations, insurance requirements, and professional standards. Once the retention period has expired, records will be securely destroyed or permanently deleted.
Access and Correction
Clients may request access to their personal information and may request corrections to inaccurate or incomplete information, subject to legal and professional requirements.
Requests should be submitted using the contact information below.
Business Closure or Transfer
If Luma Love closes, retires, or transfers ownership of the practice, reasonable steps will be taken to protect client confidentiality.
Clients will be informed of any transfer of records and will be provided with options consistent with applicable privacy laws and professional requirements.
Website Information
This website may collect limited technical information, such as browser type, device information, and website usage statistics, for website administration and improvement purposes.
Contact Information
Questions, concerns, or requests regarding privacy practices may be directed to Luma Love here.
This Privacy Policy may be updated from time to time. The most current version will always be available on this website.