Effective Date: June 11, 2026
Privacy Commitment
Luma Love is committed to protecting the privacy, confidentiality, accuracy, and security of all personal and personal health information collected from clients. Personal information is handled in accordance with applicable privacy laws and regulations, including Ontario's Personal Health Information Protection Act, 2004 (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), professional standards, and the requirements of the Reflexology Association of Canada (RAC).
1. Information We Collect
We collect personal information necessary to provide reflexology, chair massage, Reiki services, manage appointments, and maintain accurate client records. Information collected may include:
Full name, address, date of birth, telephone number, and email address
Emergency contact information
Health history and medical information relevant to services provided
Current medications, treatments, and health concerns
Health insurance information, where applicable
Appointment and treatment records
Billing information and service history
Communication preferences and records of correspondence
Any other information voluntarily provided by clients
2. Purpose of Collection
Personal information is collected, used, and maintained for the following purposes:
Providing reflexology, chair massage, Reiki, and related wellness services
Developing and maintaining treatment records
Scheduling and managing appointments
Communicating regarding appointments, services, and client care
Issuing receipts and documentation required by clients for insurance reimbursement purposes
Responding to inquiries, requests, or concerns
Maintaining accurate records
Meeting legal, regulatory, insurance, and professional obligations
Improving the quality of services and client experience
Communicating information about services, events, or updates when consent has been provided
3. Consent
By providing personal information and receiving services, clients consent to the collection, use, and disclosure of their information for the purposes outlined in this Privacy Policy.
Additional consent will be obtained before personal information is shared with another healthcare provider, family member, insurance provider, or other third party, unless disclosure is required or authorized by law.
Clients may withdraw consent for certain uses or disclosures of their information, subject to legal, professional, or contractual obligations.
4. Confidentiality
All client information is treated as confidential.
Personal information will not be disclosed without the client's consent except where required or permitted by law.
Professional consultation may occur when necessary to support client care. In such cases, only the minimum information reasonably necessary will be shared whenever possible.
5. Electronic Records and ClinicSense
Luma Love uses ClinicSense to manage client records, appointment scheduling, intake forms, and related administrative functions.
Information stored through ClinicSense is protected through administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or loss.
6. Safeguarding Personal Information
Reasonable safeguards are used to protect personal and personal health information, including:
Password-protected electronic systems
Secure storage of records
Restricted access to client information
Secure transmission of information when required
Secure disposal of records when appropriate
While reasonable efforts are made to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Access and Correction
Clients have the right to request access to their personal information and personal health information and may request corrections to inaccurate or incomplete information, subject to applicable legal and professional requirements.
Requests for access or correction should be directed to the Privacy Officer.
8. Retention of Records
Client records are retained for the period required by applicable laws, regulations, insurance requirements, and professional standards.
When records are no longer required, they will be securely destroyed, deleted, or anonymized in a manner that protects client confidentiality.
9. Business Closure or Transfer
If Luma Love closes, retires, or transfers ownership of the practice, reasonable steps will be taken to protect client confidentiality and personal information.
Clients will be informed of any transfer of records and provided with options consistent with applicable privacy laws, professional requirements, and regulatory obligations.
10. Website Information
This website may collect limited technical information, including browser type, device information, IP address, and website usage statistics for website administration, security, and improvement purposes.
11. Privacy Officer
The Privacy Officer is responsible for overseeing privacy practices, ensuring compliance with applicable privacy laws, responding to privacy-related inquiries, and addressing concerns or complaints.
Privacy Officer:
Name: Luma Love
Email: info@lumalove.ca
Phone: 437-545-2212
Contat the Privacy Officer Here:
12. Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology, or business practices. The most current version will always be available through Luma Love.
By providing personal information and receiving services, clients acknowledge that they have had the opportunity to review this Privacy Policy.
Date Created: June 11, 2026
Privacy Policy
Privacy Policy
Effective Date: June 11, 2026
Privacy Commitment
Luma Love is committed to protecting the privacy, confidentiality, accuracy, and security of all personal and personal health information collected from clients. Personal information is handled in accordance with applicable privacy laws and regulations, including Ontario's Personal Health Information Protection Act, 2004 (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), professional standards, and the requirements of the Reflexology Association of Canada (RAC).
1. Information We Collect
We collect personal information necessary to provide reflexology, chair massage, Reiki services, manage appointments, and maintain accurate client records. Information collected may include:
Full name, address, date of birth, telephone number, and email address
Emergency contact information
Health history and medical information relevant to services provided
Current medications, treatments, and health concerns
Health insurance information, where applicable
Appointment and treatment records
Billing information and service history
Communication preferences and records of correspondence
Any other information voluntarily provided by clients
2. Purpose of Collection
Personal information is collected, used, and maintained for the following purposes:
Providing reflexology, chair massage, Reiki, and related wellness services
Developing and maintaining treatment records
Scheduling and managing appointments
Communicating regarding appointments, services, and client care
Issuing receipts and documentation required by clients for insurance reimbursement purposes
Responding to inquiries, requests, or concerns
Maintaining accurate records
Meeting legal, regulatory, insurance, and professional obligations
Improving the quality of services and client experience
Communicating information about services, events, or updates when consent has been provided
3. Consent
By providing personal information and receiving services, clients consent to the collection, use, and disclosure of their information for the purposes outlined in this Privacy Policy.
Additional consent will be obtained before personal information is shared with another healthcare provider, family member, insurance provider, or other third party, unless disclosure is required or authorized by law.
Clients may withdraw consent for certain uses or disclosures of their information, subject to legal, professional, or contractual obligations.
4. Confidentiality
All client information is treated as confidential.
Personal information will not be disclosed without the client's consent except where required or permitted by law.
Professional consultation may occur when necessary to support client care. In such cases, only the minimum information reasonably necessary will be shared whenever possible.
5. Electronic Records and ClinicSense
Luma Love uses ClinicSense to manage client records, appointment scheduling, intake forms, and related administrative functions.
Information stored through ClinicSense is protected through administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or loss.
6. Safeguarding Personal Information
Reasonable safeguards are used to protect personal and personal health information, including:
Password-protected electronic systems
Secure storage of records
Restricted access to client information
Secure transmission of information when required
Secure disposal of records when appropriate
While reasonable efforts are made to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Access and Correction
Clients have the right to request access to their personal information and personal health information and may request corrections to inaccurate or incomplete information, subject to applicable legal and professional requirements.
Requests for access or correction should be directed to the Privacy Officer.
8. Retention of Records
Client records are retained for the period required by applicable laws, regulations, insurance requirements, and professional standards.
When records are no longer required, they will be securely destroyed, deleted, or anonymized in a manner that protects client confidentiality.
9. Business Closure or Transfer
If Luma Love closes, retires, or transfers ownership of the practice, reasonable steps will be taken to protect client confidentiality and personal information.
Clients will be informed of any transfer of records and provided with options consistent with applicable privacy laws, professional requirements, and regulatory obligations.
10. Website Information
This website may collect limited technical information, including browser type, device information, IP address, and website usage statistics for website administration, security, and improvement purposes.
11. Privacy Officer
The Privacy Officer is responsible for overseeing privacy practices, ensuring compliance with applicable privacy laws, responding to privacy-related inquiries, and addressing concerns or complaints.
Privacy Officer:
Name: Luma Love
Email: info@lumalove.ca
Phone: 437-545-2212
Contat the Privacy Officer Here:
12. Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology, or business practices. The most current version will always be available through Luma Love.
By providing personal information and receiving services, clients acknowledge that they have had the opportunity to review this Privacy Policy.
Date Created: June 11, 2026